Return Policy
30-Day Money Back Guarantee
International Returns
Additional shipping charges may be
incurred if packages are returned via alternate carriers (including, but not
limited to, UPS and Canada Post). minglile.com reserves the right to charge
your credit card for any fees we incur at time of package receipt. To avoid
additional charges, we recommend sending your return via our preferred Parcel
Pro insured FedEx carrier.
For orders shipping to China, the 30 day
period begins on the date you receive your order. The 20% reservation fee is
non-refundable.
How to Prepare a Return or Exchange
To return products to minglile.com,
follow the below process:
1. For all returns call [email protected]
and you will be given a Return Authorization Code. For all returns, write this
code on the return sticker found at the bottom of your original invoice. Place
the sticker on the outside of the box you are returning.
2. Package Your Return. We recommend you use
the original shipping box, including all original packaging and collateral
material. For security reasons, do not write minglile.com anywhere on the
outside of the box.
Insure Your Package. We recommend that you
securely package your items in original packing materials, fully insured. We
are not responsible for lost or stolen articles.
Shipping Charges
Shipping charges, including Special
Handling and any other related costs, are non-refundable. Please do not ship
returns C.O.D. If you receive any portion of your order damaged, please contact
us prior to returning the items. minglile.com will not reimburse you for
unauthorized shipping expenses incurred. Please retain all shipping materials
for FedEx pick up and/or inspection.
If we request that you return the
merchandise to us, we may reimburse you for full or partial return shipping
expenses our discretion. We will not reimburse you for overnight, express or
other special services used at your discretion.
After Your Return is Received by minglile.com
Once your return is received into our
system, you will receive a confirmation email. System processing occurs Monday
through Friday. Please allow our team one business day, up to 24 hours, once
the carrier arrives to receive product into our system. Failure to obtain a
Return Authorization code can delay
receiving your return.
Once entered into our system, your return
must be inspected by our Quality Assurance team. Please allow 2-4 business days
for this process. If there are any questions regarding your return, we will
contact you. Once inspection is complete, your return will be fully processed.
For refunds, please allow an additional 2-4 days.
Credits to Your Charge Card
Credit card purchases, minglile.com
Credit Card and PayPal purchases will be refunded against the credit card or
account used on the original purchase. Please allow up to 2 weeks from the date
that minglile.com has received your return for your account to be credited.
You may wish to contact your credit card company on posting guidelines as they
can vary. If you made a purchase of US$1000 or greater using a bank wire, and
are an International customer, your refund will take approximately 3 weeks from
the date of the return's receipt. For bank wire purchases under US$1000, please
allow 3-4 weeks. Bank wire refunds are posted against the original account they
originated from.
Sale Price Adjustments
Sale price adjustments must be made within
7 days of the original ship date unless otherwise specified. Price adjustments
will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an
order please call a minglile.com at [email protected] We will
attempt to accommodate order changes to the extent possible prior to shipping
confirmation. Some changes will result in a shipping delay. We are unable to
accommodate changes or cancellations on special order requests and/or orders
that have already shipped. If your order has already shipped, please contact us
to set up a merchandise return once you have received the shipment.